McDonald's will transition MyMcDonald's Rewards into a tiered loyalty program
At McDonald's investor day in Chicago on September 23, 2026, global chief marketing officer Morgan Flatley said the company would move its loyalty program to a tiered system. The change aims to distinguish frequent customers from casual ones.
Why it mattersLoyalty program members drive roughly 30% of sales and generated over $40 billion across 70 markets in trailing-12-month sales through Q2 2026.
How we got here
- McDonald's reported nearly 220 million active loyalty users across 70 markets and over $40 billion in trailing-12-month loyalty sales. Mcdonalds, Mcdonalds
- McDonald's announced its NEXT strategy, and Morgan Flatley said the company would shift its loyalty program to a tiered system. Reuters, Mcdonalds
What's likely next
- McDonald’s said it planned to launch a tiered version of its loyalty program in the near future, but did not specify a date or the tiers.
All coverage
The coverage
- McDonald’s to create tiered loyalty program to lure repeat visitorsReuters · Sep 23
- Exhibit 99.1 - Investor Update 2026Mcdonalds
- McDonald’s to roll out $8.5 billion overhaul. Here’s what is changing at your local restaurantWNDU · Sep 23
- Full Transcript: McDonald's Q2 2026 Earnings CallBenzinga · Sep 28
- McDonald’s to launch new rewards program with perks like Uber ...The Independent
Analysis & opinion
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